Roles

Nine roles, each owning its lane.

Every role has its own duties, memory and permissions. Anything that goes out or costs money becomes a card first.

All in beta and being polished one by one — progress is in the changelog.

  • Customer Care

    Email, site chat, Amazon messages — drafted for you to send

    Cards it hands you

    • Replies
    • Refunds / reships
    • Address changes

    What it connects to

    • Support mailbox
    • Shopify
    • Website chat
    • Amazon buyer messages
    What it looks like in the app
    Customer Care · What it looks like in the app
  • Creator Marketing

    Find and score creators, pitch, follow through

    Cards it hands you

    • Pitches
    • Quotes and terms
    • Content review

    What it connects to

    • YouTube
    • Instagram
    • TikTok
    • Browser extension
    What it looks like in the app
    Creator Marketing · What it looks like in the app
  • Social MediaNew

    Plan posts, reply; checks your Reddit inbox and subreddits daily

    Cards it hands you

    • Posts
    • Comment replies
    • Reddit replies (you hit send)

    What it connects to

    • TikTok
    • YouTube
    • Facebook
    • Instagram
    • Reddit (extension + your login)
  • Web OperationsNew

    Products, promos, email — and how AI answers about your category

    Cards it hands you

    • Price / promo changes
    • Email campaigns
    • Fulfilment

    What it connects to

    • Shopify
    • Search Console
    • GA4
    • Klaviyo
  • Paid Ads

    Google and Meta: watch spend, write new copy, preview every change

    Cards it hands you

    • Stop-loss pauses
    • New headlines and descriptions
    • Upload sheets (preview first)

    What it connects to

    • Google Ads
    • Meta Ads
    • Browser extension (your login)
  • Site Building

    Builds pages and switches themes on Shopify — shows you first

    Cards it hands you

    • Theme choice
    • Page edits
    • Launch checklist

    What it connects to

    • Shopify (authorise in the browser)
  • B2B

    Grade inquiries, quote within your limits, follow orders through

    Cards it hands you

    • First replies
    • Quotes (PDF)
    • Sample notices
    • Rep handovers

    What it connects to

    • Sales mailbox
    • WhatsApp Business
    • Sending domain
    What it looks like in the app
    B2B · What it looks like in the app
  • Public Relations

    Press releases, forum presence, mentions and early warnings

    Cards it hands you

    • Press pitches
    • Forum replies
    • Negative-mention alerts

    What it connects to

    • Sales mailbox
    • Public Reddit and forum posts
  • Design

    On-brand images for your site, Amazon, social and ads

    Cards it hands you

    • Images
    • Ad creative in batches

    What it connects to

    • Your website and brand profile

Need something else? Create your own role.

Add a role on the Company page and tick the duties it owns. Rename any role to match how your company talks.